Shipping policy

Shipping Policy

Effective Date: [Insert Date]
Business Name: Velomare
Website: [www.velomare.com]

1. Order Processing

All orders placed with Velomare are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with your order details.

2. Shipping Timeframes

Estimated delivery times vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Please note that delivery times are estimates and may be affected by factors beyond our control.

3. Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.
From time to time, Velomare may offer free shipping promotions, which will be clearly indicated on our website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment.

5. Delays & Unexpected Issues

While we strive to deliver your order on time, delays may occur due to:

  • Courier service disruptions

  • Customs clearance procedures

  • Weather conditions or peak seasons

Velomare is not responsible for delays caused by third-party carriers.

6. Incorrect Address

It is the customer’s responsibility to provide accurate shipping information.
Velomare is not liable for orders shipped to incorrect or incomplete addresses provided at checkout.

7. Lost or Stolen Packages

Velomare is not responsible for lost or stolen packages once marked as delivered by the courier.
If you experience an issue, please contact the shipping carrier directly.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [support@velomare.com] with clear photos of the item and packaging.
We will review the issue and offer a suitable resolution.

9. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.

10. Contact Us

For any shipping-related inquiries, please contact us at:

Email: [support@velomare.com]